Return
Returns within the 14-day cooling-off period
The packaging is sealed.
OPPO products are sealed, but you may carefully cut open the seal to access the product. If only the seal is broken, we will not charge any additional costs.
Can I unpack and try out my purchase during the cooling-off period?
During the cooling-off period, you may open the packaging. You may try the product, just as you would in a normal store. However, you should not do more than what is necessary to assess the product. If the product is activated, the value of the phone decreases. We may charge costs if we see that the product has been used for a longer period.
Can I damage the packaging?
The intention is for you to keep the packaging as intact as possible. If you return the product, it must be packed neatly. Our products are easy to open carefully. If you damage the packaging, additional costs may apply.
How can I cancel the purchase?
Simply returning the product is not enough. You must also inform us that you want to cancel the purchase. This can be done via email or chat.
Return the product itself
If OPPO made the mistake of sending the wrong product, OPPO will cover the return shipping costs. If you are returning the product yourself, you will pay the shipping costs. This means you are responsible if the product is lost or damaged during the return process. In some cases, you can hold the postal or courier service liable, but only if the product was returned under certain conditions, such as registered or insured. Does your product have significant value? Ask at the post office or courier service about options for returning valuable products and what the liability is if a package is lost or damaged. You can also figure this out by reading the terms and conditions of the postal or courier service.
Want to return the product?
Send an email within 14 days to info@oppo-aed.nl. We will then provide you with the correct instructions by email. Of course, the product must be unused and in the original packaging. Once the item has been returned, we will refund the amount. The shipping costs for returning the product will not be refunded.
An OPPO item must be returned undamaged, with all accompanying parts, and in the original packaging. The supplier will assess the returned goods upon receipt for inspection.
!!! Exception - Hygiene products - Earphones!
Certain products are not suitable for resale after being returned due to health protection or hygiene reasons. This also applies to our audio products, such as OPPO earphones.
As an exception, we do not accept the return of hygiene products if the seal has been broken.
Defective products
Is your product defective?
Send an email to info@oppo-aed.nl. We offer a two-year warranty on new items and one year for refurbished devices. Please also include the proof of purchase and photos of the defect in the email. We will then provide you with the correct instructions by email.
Return Address
Oleading BV
Webstore Return
Florijnstraat 1,
2988CL Ridderkerk
Do you believe we are not acting correctly? Let us know. We use the following as the basis for our return rights. We’d love to hear from you! We try to handle things as well as possible for you, but it's also important to know that there is always a depreciation when the product has been activated. This is, of course, unfortunate for us. We would prefer to deliver entirely new products to the customer, not one that has already been opened.
More information about your rights to return can be found here:
https://www.consuwijzer.nl/kan-ik-van-de-overeenkomst-af/zit-ik-ergens-aan-vast/wanneer-heb-ik-bedenktijd